End User Support
- Serve as a primary support contact for employees by providing face-to-face and remote technical assistance for hardware, software, mobile devices, and system-related issues.
- Respond to and resolve IT support requests in a timely and professional manner while maintaining excellent customer service.
- Troubleshoot and resolve workstations, printer, peripheral, connectivity, and basic application issues.
- Escalate complex technical issues appropriately when needed.
Job Site & Field Support
- Provide onsite IT support to offices and job sites as needed to troubleshoot issues, install equipment, and maintain operational continuity.
- Support connectivity and technology functionality in field and construction environments.
- Assist with deployment and setup of temporary and permanent job site technology solutions.
Device Deployment & Lifecycle Management
- Configure, deploy, and support laptops, desktops, printers, mobile devices, and related peripherals.
- Deploy new hardware and technology upgrades for employees, including setup, configuration, testing, and user support.
- Collect, wipe, recycle, and properly dispose of outdated equipment in accordance with company standards and security policies.
- Maintain accurate inventory records for IT assets, accessories, and assigned equipment.
Onboarding & User Administration
- Coordinate onboarding technology setup activities to ensure a smooth first-day experience for new hires.
- Assist with user account setup, access management, password resets, and software licensing administration.
- Coordinate onboarding and offboarding tasks in partnership with HR and department leadership.
Operational Support
- Assist with software deployments, updates, and maintenance activities.
- Support IT operational standards, documentation, and process consistency.
- Maintain accurate ticket documentation and asset tracking records.
- Assist with cybersecurity awareness efforts and support company IT security practices.
Training & Customer Experience
- Provide basic user guidance and training on company-supported technologies and IT best practices.
- Promote a positive, professional, and service-oriented IT experience across the organization.
